Privacy Policy

INTRODUCTION
B Brand Marketing Pty Ltd, ABN 76 646 842 266 [“B Brand Marketing”, we, our, us”] and its associated companies respects your right to privacy, abides by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) [APPs] and is committed to protecting the privacy of individuals who deal with us.

This privacy policy tells you how we manage your Personal Information that we collect and hold for you. In this policy we seek to allay any concerns you may have about how we handle your Personal Information by clearly setting out:
• Types of Personal Information we collect from you
• How we collect and hold it
• How we use and disclose it
• How we keep it secure
• How you may access and correct it
• How we will deal with a privacy complaint you make
• How you can contact us

This Privacy Policy applies to B Brand Marketing but not to other organisations or websites to which we are linked. It covers Personal Information collected, held, used and disclosed by B Brand Marketing in relation to:
• a customer
• visitors to our website
• our suppliers/independent contractors

TYPES OF DATA WE MAY COLLECT
• Contact details (name, address, email)
• Financial Information (bank details when you become our customer)
• Data about the products or services you purchase
• Data that identifies you (your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version)
• Data on how you use our Site (URL clicks, products and services views, how long you are on our pages and other actions)

HOW AND WHEN WE COLLECT YOUR PERSONAL INFORMATION
From the moment you visit our Site, we are collecting data, sometimes you might provide this data by completing a form or sending us an email, otherwise we might collect the data automatically. We may also collect data when:

• You interact with us on social media
• You accept our cookies and other tracking technologies on any device you use to interact with us
• You voluntarily submit your data to us for any reason

HOW & WHY WE USE AND DISCLOSE YOUR PERSONAL INFORMATION
Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.
We will use your data for the purposes it was collected and related purposes including:

• To run our Site
• Provide you with products, information and services
• Customer support
• Improve our Site
• Detect and prevent fraud
• Make your experience on our Site more efficient and enjoyable
• Market research e.g. we may contact you for feedback about our products and services
• Provide you with information about events, other products or services or opportunities that may be of interest
• Marketing (with your consent)
• Monitor your compliance with our Website Terms and Conditions

We may disclose your data for the purposes it was collected and also:

• As required by law subject to our obligations
• With your consent
• Within our business
• Send you marketing material (with your consent)
• Process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)
• Share with third parties to enable us to provide our products and/or services

DIRECT MARKETING
Once we have your Personal Information in our database we may contact you from time to time by post, telephone, email, sms, online or via apps for ongoing marketing and sales related purposes, or to advise you of other related opportunities that we or a related company can offer to you. You will be given the option to opt-out of any such future approaches and to remove your personal details from our database. You can do this at any time by emailing our Privacy Officer and asking to be removed from the mailing list. Alternatively, you can mail or hand-deliver a written request asking to be removed. Contact details are set out below. There is no fee for doing this.

WEBSITE PRIVACY
We operate our website found at www.bbrandmarketing.com.au (our website).

Our website may record information collected when you visit our website. The information recorded may include the date and time of your visit, the pages accessed, any information downloaded, and any information and details that you enter for the purpose of contacting us for any reason. We may use information collected via our website for statistical, reporting and website administration and maintenance purposes.

Our website may use ‘cookies’ to help personalise your online experience. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the features of our website.

We use Google Analytics to collect a range of information about your interactions with our website. Google Analytics collects the information using a number of techniques including cookies and Java Script. We use this information to evaluate the effectiveness of our website. Information about how Google handles Personal Information is available at http://www.google.com.au/intl/en/policies/privacy/. You can opt out of the collection of information via Google Analytics by downloading the Google Analytics Opt-out Browser Add-on.

SOCIAL MEDIA
We participate in social media such as Facebook, Instagram, LinkedIn and our website blog. If we think it is relevant to the quality of service that we provide, we may record the essence of any topic discussed by a particular individual and their name and may contact them.

Social media services also handle your Personal Information for their own purposes. These sites have their own privacy policies.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURE
We realise that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic and procedural safeguards to help protect your data. This includes the following:

• Password access to accounts
• Storing electronic data with reputable third party storage providers who have appropriate security protections
• Limit access to personal information to individuals who need to know.

We use service providers based around the world. Consequently, your data may be processed in countries outside of Australia. If we transfer personal data outside of Australia, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect data shared.

We will keep your data for as long as we need it and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it.

HOW YOU MAY ACCESS OR CORRECT YOUR PERSONAL INFORMATION
If you ask us, we will usually give you access to the Personal Information we hold about you. We will need to confirm your identity before giving you access to your Personal Information. There are some circumstances under the APPs where we may not give you access to your Personal Information. For example, we can’t give you access if it would unreasonably affect someone else’s privacy or if giving you access poses a serious threat to someone’s life, health or safety. There is generally no cost for accessing or correcting your Personal Information, unless the request is complex or resource intensive. If there is a charge, it will be reasonable and we will let you know what it is going to be so that you can agree to it before we go ahead. Requests for access or correction should be forwarded to our Privacy Officer using any of the methods set out below. We will ensure that all requests for access or correction are considered and determined within 30 days of receipt.

HOW WE WILL DEAL WITH ANY PRIVACY COMPLAINT YOU MAKE
How do I make a privacy complaint?
You may complain about a breach of the Australian Privacy Principles [APPs] by submitting your complaint in writing to our Privacy Officer at info@bbrandmarketing.com.au.

Please consider the following before making a complaint:
• We can only consider complaints made about a person’s Personal Information from the person themselves (or an authorised representative of that person).
• Any complaint should set out in as much detail as possible, all the relevant particulars relating to the complaint, including why the individual says that we have breached the APPs. Please complete the Privacy Complaint Form which can be requested from our Office.
• Any information collected on the Privacy Complaint Form may be used or disclosed for the purposes of the investigation process but only if it is relevant to the complaint.

How will my complaint be handled?
Our Privacy Officer will consider all complaints objectively in line with our Privacy Complaint Procedure and will:
• acknowledge receipt of your Complaint Form in writing within 7 days of receipt;
• Conduct an initial assessment of your complaint;
• Appoint an investigating officer [not connected to the complaint] to conduct an investigation into your complaint;
• Undertake an investigation;
• Make a determination as to whether a breach of the Privacy Act has occurred;
• Consider a remedy or action to be taken; and
• Communicate the decision to the person making the complaint within 30 days of receiving the complaint (where possible). If the matter is more complex and it is reasonable that we require further time to complete the investigation we will notify you of the estimated completion time in writing.

Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction. If we are unable to resolve the matter to your satisfaction, you may wish to escalate the matter to the Privacy Commissioner by calling the OAIC Enquiries Line on 1300 363 992; using the OAIC online Privacy Complaint form; by mail; by fax, or by email. Details to do this can be found at http://www.oaic.gov.au/about-us/contact-us-page

CHANGES TO OUR PRIVACY POLICY
From time to time, we may decide to amend or update our Privacy Policy. Changes will be posted on our website. We encourage you to periodically review our Privacy Policy so that you remain informed as to how we are protecting your Personal Information.